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Dates Times Prices & FAQ!

Winterhaven Festival of Lights Dec 14-28, 2024

TIMES: 6, 7, 8 and 9pm EVERY NIGHT

Please arrive 30 minutes early for your Winterhaven Rides

3235 N. Country Club Road, Tucson Arizona 85716

Reservations strongly suggested, select link below to reserve

Walkups $10/seat, availability not guaranteed

No drive thru night for private cars this year.

Children 2yo and under free on the lap

Select here for reservations

INDIVIDUAL RATES

Please note that there are different rates for different hours

*Children under 2 yo are FREE on the lap.

*Discounts available most nights for food donations for the Tucson Community Food Bank at 9:00pm. Food Bank accepts Cash, Check and non perishable food items... donations collected onsite.

ONLINE RESERVATIONS for general seating:

If a date and time is not visible it means it is sold out.

Booking a large number of people does not guarantee a private wagon:)

WE ANSWER PHONES FROM 10am to 1pm. BEST TIME TO CALL IS BEFORE THE EVENT STARTS in November. Once the event starts we try to get calls but are overwhelmed. You can find most info and reservations online.

*ON THE WEEKENDS WE ARE OVERWHELMED WITH CALLS, WE WILL DO OUR BEST TO GET BACK TO YOU ON TEXT REQUESTS or the following weekday.

Please note the cancellation policy below, we do not refund unless within the cancellation policy requirements. Text cancellations to 520-825-0208

Please arrive 30 minutes early for your Winterhaven ride

3235 N. Country Club Road, Tucson Arizona 85716 is the meetup

Parking is street and general, south of the intersection is best.

We have very limited handicapped parking at our lot.

Remember your food donations for the local food bank! We collect onsite!

REFUNDS? No refunds given out for any reason without adequate

CANCELLATION POLICY: By Purchasing a ticket and/or riding the Winterhaven Rides, you acknowledge that you have been informed and agree to our cancellation policy. No refunds given out for any reason without adequate cancellation notice. For parties of 9 people or less it is 10 days notice to cancel. For parties of 10 people or more it is 2 weeks notice for cancel. If you are a private wagon it is 3 weeks notice to cancel. If you are a same day reservation all sales final. Cancellations/refund requests to be emailed to winterhavenrides@gmail.com for review. Allow 2 weeks for us to get back to you. All cancellations with refund accrue a $10 service fee. No Rain Checks or refunds for rain. In the event of rain we can reschedule your ride if we have availability. We do cover all wagons in the event of rain and wagons will go. Dress for the weather! If you show up at our site without all your people, you are still responsible for full payment of these missing people so plan carefully. You may not sell your missing seats from our lot. If we see you do this you will forfeit your seats and payment for the ride in full. Cancellations due to illness apply to the same cancellation rules and refunds as stated above.

COVID CONCERNS: Please be aware that by reserving/riding with us you acknowledge that you have been informed and agree to be seated next to other riders. If this makes you uncomfortable, we suggest you consider booking a private wagon. We ask all riders and staff to follow Arizona Guidelines with regards to facemasks. For cancellation of the entire event due to COVID restrictions, refund status would be determined based on the situation.

HELPFUL HINTS FOR YOUR WINTERHAVEN ADVENTURE!

-The weekends and holidays can be very busy for parking so some might consider a car service to drop you off!

-Use the Bathroom before arrival! Port o pots inconsistent!

-Stormy weather? We cover wagons and waiting but dress for the weather! We do not offer rain checks.

-We usually do have a cocoa/coffee/kettlekorn vendor onsite

-Private Wagons may bring a bluetooth speaker for Music, drinks and snacks. Please take it with you when you go!

-How to find us.. We are at 3235 N. Country Club. When you get there you will be at the intersection of Country Club and Ft Lowell. You will see a Circle K in the northwest corner of the intersection. When you see it know you have found your ride. We are immediately north of the Circle K at Murphys Gun Shop parking lot. This is the meet up location. Then find parking south of the intersection keeping the Circle K in view as a landmark to walk to.

-Back up plan on parking, go south on Country Club and the first street is called Presidio for some street parking east and west, or carpool / car service.

-Dec. 21st, 22nd and 23rd and Weekends will be especially busy around Winterhaven for parking so drive as few cars as possible and drop off your crew near the Circle K at Country Club and Ft Lowell, we meet for the wagons in the very next parking lot north of the Circle K. That is the meet up site. Then go park south of the intersection.

-We have a small area for parking for handicapped (if available). Pull up to our site to request and we will do our best. Not guaranteed especially on busy nights. :) PARKING IS STREET AND GENERAL!

DISCOUNTS AND DAILY SPECIALS? Of course, posted each day on our Reservations page. Military discounts available and lets not forget discounts for our Winterhaven Residents! For these discounts text request to 520-730-7676. Most of our daily specials request food donations for the Tucson Food Bank...donations NOT a requirement but a friendly incentive. Once the event begins it is very hard for us to get the phone or text requests for child rates so you may have to just book regular seating. No refunds for discounts

Walk up seating... It is first come first serve, All walkup seating $10 at any time. Arrive 30 minutes before the ride you would like and ask for walkup seating! We underbook our wagons to be sure we have our reservations good so we usually have some extra seating. Remember... Walkup is not a reservation so is not guaranteed:)

SEATING: INDIVIDUAL AND WAGONS AVAILABLE: We offer individual seating, meaning you can reserve one or two seats, or you can reserve an entire wagon. Discounts available for full wagon rentals. Wagons hold 16, 20,25, 30 and 40 passengers. Wagon seating is arranged where either you face out to one side or other theater style, you face forward with a trolley style, or you face towards each other. You may request a specific seating, if it is available, we are happy to ty to arrange the special request it for you. Please note, we do not have any hay on the wagons!

RESERVATIONS? Not required but strongly suggested. Reserve online for general seating.. Most days you can reserve right up to just hours before the event starts so call for availability

NO RESERVATIONS? Of course! Arrive 30 minutes prior to time you would like... seating is first come first serve and is NOT GUARANTEED without a reservation, however, we usually are able to accommodate you as we under book our wagons to make sure our reservations are good then fill the seats with walk ups... All walk up seating $10 per seat regardless of the night you come as a courtesy to you for trying , we appreciate it!

PAYMENT: Payment accepted in the form of credit card (convenience fee 4.95%), money order or cash (no fee for cash or money order). All reservations accrue an 8.7% sales tax charge and all reservations must be paid in advance.

RAIN CHECKS? No rain checks, in the event of rain we will have covered wagons and covered waiting. Please dress for the weather. If you are absolutely not able to ride due to rain, we will TRY to reschedule you in a future time slot. Please inform your party of this!

REFUNDS? No refunds given out for any reason without adequate cancellation notice. For parties of 9 people or less it is 10 days notice to cancel. For parties of 10 people or more it is 2 weeks notice for cancel. If you are a private wagon of any size it is 3 weeks notice to cancel. If you are a same day reservation, all sales final. All cancellations accrue a $10 service fee. No Rain Checks. In the event of rain we can reschedule your ride if we have availability. We do cover all wagons in the event of rain. Dress for the weather! If you show up at our site without all your people, you are still responsible for full payment of these missing people so plan carefully. You may not sell your missing seats from our lot. If we see you do this you will forfeit your seats and payment for the ride in full. Cancellations due to illness apply to the same cancellation rules and refunds as stated above. All cancellations will accrue a $10 service fee.

COVID CONCERNS: Please be aware that by reserving/riding with us you acknowledge that you have been informed and agree to be seated next to other riders. If this makes you uncomfortable, we suggest you consider booking a private wagon. We ask all riders and staff to follow Arizona Guidelines with regards to facemasks. For cancellation of the entire event due to COVID restrictions, refund status would be determined out based on the situation.

The Fine Print! Most of our vehicles are propane powered. We have 14 running on propane which provides for extra vehicles for needs. Propane vehicles are used indoors and in Disneyland. Should we incur an unforeseen problem, we will use a regular gas/diesel vehicle to complete your ride.

RELEASE & WAIVER OF LIABILITY AGREEMENT & CANCELLATION POLICY

PLEASE READ CAREFULLY BEFORE PURCHASING TICKETS AS BY PURCHASING TICKETS YOU AGREE TO THE TERMS OF THIS RELEASE & WAIVER OF LIABILITY RELEASE AGREEMENT (THIS "AGREEMENT"). THIS AGREEMENT HAS LEGAL CONSEQUENCES AND WILL AFFECT YOUR LEGAL RIGHTS AND ABILITY TO BRING FUTURE LEGAL ACTIONS.

RELEASE & WAIVER OF LIABIILITY AGREEMENT: IN CONSIDERATION of being permitted to enter, remain and ride wagons at Winterhaven Festival of Lights and Winterhaven Rides, including all surrounding parking areas, pedestrian plazas, entryways, and other ancillary areas (collectively, the "Venue") and in addition to the corresponding entry ticket(s), each a revocable license that grants one-time entry into the Venue for the specified event (the "Event") and my agreement to be bound to the ticket terms, I, on behalf of myself and my heirs, assigns, executors, administrators, next of kin, anyone attending the Event with Holder (which persons Holder represents have authorized Holder to act on their behalf for purposes of the release herein), and other persons acting or purporting to act on Holder's or their behalf (collectively, "Related Persons"), hereby acknowledge and agree to the terms below. The person seeking entry pursuant to the entry ticket(s) issued on a per transaction basis, and any accompanying minors ("Holder"), agrees to be bound by the terms and conditions of this Agreement. THE TERMS AND CONDITIONS IN THIS AGREEMENT ARE IN ADDITION TO THE ENTRY TICKET TERMS AND CONDITIONS.

Holder fully understands that:

By purchasing a ticket and/or riding the Winterhaven Rides, you agree to Ride AT YOUR OWN RISK and you assume all liabilities incidental to the events before, during and after the tour. Specifically, you hereby RELEASE/WAIVE the Winterhaven Rides and all affiliates of medical, emotional, legal, financial and personal injury/property loss/damage liabilities.

By Purchasing a ticket and/or riding the Winterhaven Rides, you agree to our RELEASE OF LIABILITY, COVENANT NOT TO SUE, AND INDEMNITY a. As lawful consideration for ticketed admission on to the premise for this event, I, on behalf of myself and on behalf of my heirs, successors, personal representatives, and assigns hereby shall indemnify and hold harmless Winterhaven Rides, its officers, directors, employees and owners from and against any and all third-party costs, expenses (including reasonable outside counsel’s fees), liabilities, judgments, losses, damages, suits, actions, fines, penalties, claims and demands of any kind and asserted by or on behalf of any person, independent contractor or governmental authority arising out of the ticket holder’s participation, entrance, or presence on the premises or within the event. Winterhaven Rides shall not be liable to ticket holder on account of:

Any failure by Ticket Holder to perform any of the agreements, terms, or covenants or conditions of this Agreement,

Any failure by Ticket Holder to comply with the statutes, ordinances, regulations, or orders of any governmental authority unless caused by the failure of Winterhaven Rides to perform under this Agreement or

Any accident, death, or personal injury or property damage which shall occur on or as a result of the ticket holder’s participation, entrance, or presence at the event venue.

Guests and Ticket Holder waives all rights against Winterhaven Rides and its agents, officers, directors, and employees for recovery of damages to the extent these damages are covered by the commercial general liability or commercial umbrella liability insurance maintained pursuant to this agreement.

If any term or provision of the Agreement is found to be unenforceable or invalid such shall not affect the other terms and provisions which shall remain binding and enforceable.

Tickets are valid only for the date and time shown on the ticket. Purchaser acknowledges that they have individually selected their entry date and time. Winterhaven Rides is not responsible for errors in booking.

Winterhaven Rides and its agents reserve the right to refuse service or remove guests for disruptive or offensive behavior.

Winterhaven Rides does not accept liability for loss or damage suffered by the ticket user. For more information please review the Release of Liability and Indemnity.

Your ticket purchase and/or participation in any tour or event grants Winterhaven Rides, its licensing partners, officers, and employees permission to use your image, voice, and/or likeness as follows in its promotional materials: Winterhaven Rides shall have the right to photograph, publish, re-publish, adapt, exhibit, perform, reproduce, edit, modify, make derivative works, distribute, display or otherwise use or reuse the attendee’s image, voice, and/or likeness in connection with any product or service in all markets, media or technology now known or hereafter developed in Winterhaven Rides products or services. Winterhaven Rides may exercise any of these rights itself or through any successors, transferees, licensees, distributors or other parties, commercial or nonprofit.